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Our reviews
(248 Reviews)
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Debra Dauncey
October 20, 2022
October 20, 2022
I will change my review once action is seen happening.
I ordered from SushKan's website, I did choose Baseline as my location, or I thought I had and proceeded with my order. It was my first-time ordering from their site hence the error in choosing or the default location being Innes rd, but this was noticed with the confirmation email (great feature). I called immediately to advise. See if they could do 1 of 2 things: transfer my order to the correct location - apparently could not. Or credit me back. I was advised quite rudely that the order was already made and if I could come to their location? I had placed the order only 3 min before so this aspect scares me as the email confirmation says 20 min before ready so how much in advance are orders made?? AND yeah, anyone who knows Ottawa, knows Innes rd and Baseline are at two different ends of the city - how long would they expect someone to leave work, let alone how fresh would the order be by pick up time?!?! I was also hung up on (although I believe that was an error, not on purpose - hope so anyway). Upon calling back, I got the same lady who rudely advised that it will take "some days" before I see my $26.XX credit (this said while we are ALL trying to help each other in finance?!?! I support you as a restaurant, you should be able to support my issue and want me to come back to you with providing good service - so far, not so good...). Believe me, I am not a complainer, and if my credit comes back in due time - great and I will update this review as my experience with Sushi Kan otherwise has normally been great!
I ordered from SushKan's website, I did choose Baseline as my location, or I thought I had and proceeded with my order. It was my first-time ordering from their site hence the error in choosing or the default location being Innes rd, but this was noticed with the confirmation email (great feature). I called immediately to advise. See if they could do 1 of 2 things: transfer my order to the correct location - apparently could not. Or credit me back. I was advised quite rudely that the order was already made and if I could come to their location? I had placed the order only 3 min before so this aspect scares me as the email confirmation says 20 min before ready so how much in advance are orders made?? AND yeah, anyone who knows Ottawa, knows Innes rd and Baseline are at two different ends of the city - how long would they expect someone to leave work, let alone how fresh would the order be by pick up time?!?! I was also hung up on (although I believe that was an error, not on purpose - hope so anyway). Upon calling back, I got the same lady who rudely advised that it will take "some days" before I see my $26.XX credit (this said while we are ALL trying to help each other in finance?!?! I support you as a restaurant, you should be able to support my issue and want me to come back to you with providing good service - so far, not so good...). Believe me, I am not a complainer, and if my credit comes back in due time - great and I will update this review as my experience with Sushi Kan otherwise has normally been great!
Etienne
October 03, 2022
October 03, 2022
123456
Geoffrey Cudmore
September 04, 2022
September 04, 2022
Once again Sushi Kan has delighted!
Kira Davis
September 03, 2022
September 03, 2022
Excellent as always!
Colin Young
September 02, 2022
September 02, 2022
Always great!
cheryl chongsiam
August 29, 2022
August 29, 2022
The food is consistently good and the sashimi has thick fresh slices.
Ken Cuerrier
August 23, 2022
August 23, 2022
we ate it all :)
Erin Forget
August 20, 2022
August 20, 2022
Placing the order online was seamless and picking up the order was quick and easy. Delicious food, and good value as always!
Dawson Meier
August 17, 2022
August 17, 2022
So fast
Sarah
July 30, 2022
July 30, 2022
I placed an order on their website after checking that it was cheaper than going through Skip the Dishes, and just as easy for pick up. I arrived to pick up 10 minutes earlier than indicated in their email and it was ready to go! Delicious!